Remote / North America / Flexible
Full Time / Permanent
Competitive salary depending on experience
Here at Mysoft, were on a mission to enable our customers to unlock their business potential via Sage X3 Enterprise Resource Planning (ERP) software. We are the longest standing Sage X3 partner in the UK with over 375 years of combined expertise in the sale, implementation, development and support of Sage X3. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best is at the heart of what we do!
We about to embark on our expansion into North America to provide support for our growing customer base utilizing Sage X3 and X3 CloudDocs. As the first Implementation Consultant in this new venture, you’ll play a crucial role in establishing our presence in the region. You’ll be a key member of our UK based Consultancy team and be fully onboarded with a one-to-two-week induction at our UK office. This is an exciting opportunity to be part of a pivotal moment in our company’s growth, with the potential for further career development as we expand.
The core purpose of the Consultant will be to provide support and consultancy services to Mysoft customers as it expands its operations into North America. As a brand-new set up, the job holder will initially focus on the resolution of customer issues by providing assistance, advice and solutions for Sage X3 software and Mysoft propriety plug-ins. As the business grows, the primary focus will shift to the delivery of consultancy services to the NA customer base.
Key Areas of Activity
- Take a lead in the planning, oversight and support of new Sage X3 implementations ensuring a seamless integration within agreed timelines.
- Oversee the customisation and configuration of Sage X3 systems, working closely with technical teams.
- Work with key stakeholders to gather and analyse business requirements ensuring a comprehensive understanding of organisational needs.
- Develop and deliver comprehensive training programmes for end-users to ensure a smooth transition to the new system.
- Deliver Sage X3 implementation workshops.
- Create and maintain comprehensive documentation including configuration details, end user guides, and best practice.
- Design, develop and implement advanced Crystal reports and dashboards, optimising configurations to enhance data accuracy, presentation and accessibility.
- Develop and execute a comprehensive data migration strategy to ensure the accurate and secure transfer of data from the legacy systems to Sage X3 including data mapping, cleansing and validation activities.
- Provide on-going support to end-user’s post-implementation, addressing issues and optimising system performance; and conduct regular reviews to identify areas for improvement and enhancement as needed.
- Log, resolve and document support tickets, ensuring effective call list management and prioritisation, keeping the customer updated and assured with call progress.
About You
- Sound technical and functional knowledge of Sage X3 ERP software is essential.
- Experience of the full Sage X3 implementation lifecycle.
- Knowledge of business processes in the following business sectors; distribution (essential) and manufacturing (advantageous) and finance (advantageous).
- Knowledge and experience of Windows server and SQL advantageous.
- Proficient in Crystal report writing.
- Excellent time management skills, able to prioritise effectively and work to deadlines and under pressure.
- Excellent interpersonal skills, able to collaborate effectively with cross-functional teams and all key stakeholders.
- Self-starter, able to work independently with little supervision and highly adaptable to change.
- Methodical approach to problem solving with strong focus on detail and accuracy.
- Excellent interpersonal skills, able to quickly establish good working relationships with customers and ‘go the extra mile’.
- Able communicate effectively and simplify technical concepts with end users.
- Curious and innovative, able to generate ideas and solutions to enhance processes and drive business growth.
- Eagerness to grow product and technical knowledge, stay updated with industry development and on-going personal development.
Working for Mysoft
Working for Mysoft you’ll get your hands on with an awesome product and join a great team of professionals who are passionate about adding value to our customer’s businesses. On offer is a competitive salary, Medical, Dental, Vision and 401k. The role will be fully remote, with the occasional requirement to attend customer sites.
Sound like you? Then click on Apply Now and tell us why you’d be a great fit along with your current CV.