Support

Support

Involved right from the start of your project, our dedicated support team are ready with extensive Sage X3 knowledge, a keen eye for problem solving and a reassuring approach

A dedicated and experienced Sage X3 support team that you can trust.

Our Team Boasts: 

  • Over 40 years of cumulative experience in Sage X3
  • Unrivalled in-house Sage X3 product knowledge
  • Exceedingly high levels of customer retention
  • A fully referenceable customer base

What is it about our support service that keeps our customers happy and coming back for more? We put it down to three key ingredients: 

Our Team

Our support team work in collaboration with our Sage X3 focussed consultants and developers. This combined approach to software support means that our customers are able to benefit from our whole team’s extensive knowledge and experience. Our developers and consultants understand the solution in minute detail and work with our support team to identify and fix any anomalies themselves, solving the root cause rather than using workarounds or quick fixes. Our team has worked with X3 for over 10 years, many actually working on the customer side, so they understand the challenges of managing ERP within a company. This breadth of business knowledge and experience means that we are able to approach support with a unique level of understanding, of the Sage X3 product and of the support you need to benefit the most from your solution. 

A Valued Approach 

Our support team are there right from the very start of your implementation. They will come to your site for go-live, arrange regular phone updates just to check in and be there with you through every step of your Sage X3 journey. This support extends post go-live; we can continue with weekly updates, you can check your call's status online or just pop into our office for an update and a chat. Importantly, the team that you meet at the start of your implementation are the very people that will still be supporting you two, three or five years down the line, and they are the ones that you are put straight through to when you phone the office. No outsourced call centres or third party first line support here.

Long Lasting Relationships

Building long lasting partnerships with our customers is at the core of everything we do at Mysoft. Our company was built on the principle that loyal customers and long lasting relationships will enable business growth. It is a principle that has proven itself to be the corner stone of our success and one that is consistently upheld by our support team. Don’t believe us? Then get in touch and we’ll provide you with references from every single one of our happy customers.

Find out more:

All support services are covered by a standard Service Level Agreement (SLA) which offers guaranteed escalation procedures to ensure that all support calls are graded, monitored and escalated as appropriate. Both a standard and premium service is offered. Standalone KCML and DMC support is also available. 

"The Mysoft team have always been really friendly and clearly hard working, seen through all the days they were willing to come all the way to Wales to see us! It was due to the people at Mysoft that we committed to the contract with them."

Giles Morgan, ERP Project Manager, Burns Pet Nutrition

"We were and continue to be impressed by the excellent level of customer service and rapid response times provided by Mysoft."

Kevin Skipper, ACO Technologies

"I liked Mysoft’s approach. I liked that when we visited their offices the support team sat with the developers in an open plan space and were able to share knowledge in that way. You can tell that all the staff have a real genuine passion for the product."

Kerry Mitchell, IT Manager, Pickering Interfaces

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