Customer Success Story

SPC Group success story.

SPC Europe is a specialist manufacturer of custom rubber compounds, producing technically demanding, high-quality materials used in critical applications across industries including aerospace, automotive, chemical, defence and energy. With operations across the UK and Spain, the business combines specialist manufacturing expertise with a strong focus on quality, consistency and continual improvement.

Sage Platinum Club Winner

20+ Years Experience

UK&I + North America

First UK Sage X3 Partner

Product

Sage X3

Location

UK & Spain

Industry

Chemical Manufacturing

Employees

~100

The Challenge

Business challenges.

SPC had previously operated Sage Line 50 before moving to Sage X3. The business selected X3 in part because of its established presence within the rubber industry and its suitability for a growing organisation.

However, SPC was looking for a greater level of support and engagement from its Sage partner. As the organisation grew, it wanted a partner that could not only support the existing system but also help it develop its use of Sage X3 as its requirements evolved.

Mysoft subsequently took responsibility for supporting SPC’s Sage X3 environment, beginning the next stage of the company’s ERP journey.

We’ve worked with Mysoft for a few years now. We had a different business partner where we started. We were having issues and troubles then and came from them to Mysoft. I’m really pleased with the service we’re getting from you. (Mysoft is) responsive if we have any difficulties or any queries. Always really responsive, understandable of our requirements. If I want anything out of the ordinary or something much shorter or not specifically planned, Mysoft will accommodate.

Head of Finance | SPC Europe

at a gLANCE

Building on SPC’s Sage X3 investment.

SPC uses Sage X3 across its finance and distribution operations, supporting both UK and Spanish legislation and users working in English and Spanish. The platform also connects through web services with SPC’s internally developed manufacturing system, allowing the business to combine the capabilities of X3 with processes developed specifically for the rubber industry.

Since taking responsibility for the account, Mysoft has supported SPC with a number of projects to strengthen its X3 environment, including financial improvements, system patching and the installation of Spanish legislation.

Together, these developments have provided SPC with an ERP environment capable of supporting its financial operations while working alongside the specialist manufacturing systems at the heart of the business.

What They Needed

More than simply supporting the system.

The relationship between SPC and Mysoft extends beyond resolving individual support requests. Consultancy has given SPC access to specialist X3 knowledge, helping users understand more of the system and discover easier and more effective ways of carrying out everyday tasks.

This has helped build greater knowledge within the business and created an ongoing dialogue around how existing Sage X3 functionality can be used more effectively.

The introduction of online ticketing has also given SPC greater visibility over support requests, making it easier to track issues and follow their progress. Alongside this, Mysoft’s consultants provide flexibility when requirements arise outside planned activity, giving SPC access to additional expertise as its needs change.

The Solution

Benefits of Sage X3 for SPC Europe.

Greater financial and commercial visibility

Sage X3 gives SPC’s finance team the ability to analyse customer profitability, identify slow-moving products and maintain visibility over stock. This provides useful insight into both financial performance and the commercial activity behind it.

Supporting international operations

With UK and Spanish legislation and support for both English and Spanish, Sage X3 provides a common platform for SPC’s finance and distribution requirements across its international operations.

Accessible and connected

As a browser-based system, Sage X3 is accessible and straightforward for users to navigate. Web services also connect the platform with SPC’s specialist manufacturing system, allowing core ERP processes to operate alongside technology developed specifically around the requirements of rubber manufacturing.

Sage X3 is a very accessible tool because it’s browser-based. It’s easy to use and easy to navigate., so it’s very accessible, easy to use, easy to navigate. And although you can do shortcuts at the top of your screen, I tend to actually go into each and every menu item, so I get a great understanding of the whole product and everything I approach.

It’s (Sage X3 is) a very useful product, and there’s still a lot more scope that we’re not currently using. We need to make the time to explore that and continue working with Mysoft in the future to make sure we gain even more benefits from the system.

Head of Finance | SPC Europe

The Partnership

Why Mysoft?

As SPC looked to develop its use of Sage X3, it wanted a partner that could provide greater engagement and support the wider ambitions of the business. The requirement was not simply to maintain the system, but to have access to Sage X3 expertise as its requirements continued to evolve.

That relationship is now characterised by a willingness to understand what SPC needs and accommodate requirements even when they fall outside planned activity. The experience has ultimately given SPC confidence in Mysoft as its Sage X3 partner, with the business now willing to recommend Mysoft to others.

They’re very responsive if we have any difficulties or queries, and they’re always understanding of our requirements. If I need anything out of the ordinary, at short notice, or something that hasn’t specifically been planned, Mysoft will accommodate it.

Head of Finance | SPC Europe

The more you meet with the consultants, the more you learn easier ways of doing the things you need to do.

Management Accountant | SPC Europe

Next Step

Could Sage X3 give your business the same foundation to grow?

Successful businesses that outgrow their software don’t slow down; they switch. Find out if Sage X3 is the right move.

SPC Group success story.

Business challenges.

Building on SPC’s Sage X3 investment.

More than simply supporting the system.

Benefits of Sage X3 for SPC Europe.

Greater financial and commercial visibility

Supporting international operations

Accessible and connected

Why Mysoft?

Could Sage X3 give your business the same foundation to grow?

Ready to build the infrastructure your next chapter actually needs?