Partnerships To Enhance Sage X3 Functionality

Praxedo

Unlocking Potential

Praxedo Overview

Praxedo is a market-leading provider of SaaS Field Service Management software: over 1,500 companies, both large and small, and 65,000 users use the solution every day to organise their field operations.

With over 19 years’ experience, and already present in 6 countries (France, Germany, UK, Spain, USA and Canada), the company enjoys strong international recognition, thanks in particular to its presence since 2016 in Gartner’s prestigious Magic Quadrant dedicated to “Field Service Management” solutions.

The Praxedo solution enables you to manage all your teams’ interventions from A to Z: optimising schedules and routes with ease, increasing productivity in the field and improving service quality to build customer loyalty!

Praxedo has a native connector with Sage X3. Connecting the two solutions means you can manage your operations end-to-end, in total synchronicity, from job creation to invoicing, without having to re-enter any data.

Key features of Praxedo Field Service Management software

Smart Scheduler

An automated route optimisation tool that mass assigns jobs to technicians based on location (with actual travel times computed), skill sets and availability.

Advanced Scheduler & Optimised Slot Finder APIs

Presents your Customer Service Reps with optimised time slots for a requested job, based on your technicians’ locations (with actual travel time computed), skill sets and availability. The API availability allows for the integration of this feature in a customer-facing portal.

Map Planning Module

View and search for your technicians’ locations and nearby work orders. Easily create or update efficient schedules by dragging & dropping work orders to routes directly from the Map planning module.

Real-Time Work Order Tracking

View in real-time your field technician’s activity and work order status so you know who is where doing what. Use activity tracking to report valuable data like actual vs planned work time, and hours worked per day, week and month, or to handle customers’ inquiries.

Offline Mode

Praxedo’s mobile app is available and usable even when your employees do not have access to an internet connection. Information is synchronised as soon as the mobile device regains access to the
network.

Nearby Work Orders Self-Scheduling

Technicians can search for and assign themselves nearby work orders. You have control over what types of work orders can be self-scheduled and who can self-schedule.

Track Items Used

Track items used while performing work orders. Your field resources can consult the list of expected items, update the actual quantities and declare items consumed onsite. Easily monitor and keep up-to-date the inventory level of consumable items in real-time, and connect Praxedo to your inventory management system for increased efficiency.

Streamlined Process Workflows

Give your field technicians access to a step-by-step workflow, tailored to each job type. Conditional logic will guide them through the process you’ve designed, ensuring a consistent experience for your end-customers, while securing a first-time right approach.

Remote Video Assistance

Remotely troubleshoot and properly qualify incoming requests to save pointless trips to the job locations. When your technicians are on-site and face a situation they don’t know how to handle, give them the ability to initiate a video call with a remote expert, another field technician or someone in the office, to get immediate assistance.

Configurable Forms

Easily capture all kinds of data relevant to your business by creating your own forms in Praxedo. Flexible, no-code approach: no computer skills needed.

Team Management And Scheduling

Create teams of field resources and automatically schedule work for them in just one click. Build set teams for set durations. If you have 3 people on a ‘team’/project – assign a work order to one, and it will be assigned to all three of them.

Cockpit: Real Time Indicators

As a real-time, configurable dashboard, Cockpit provides a snapshot of the situation in the field at any given moment. The Cockpit displays work order status indicators that allow you to monitor and respond to problematic situations.

Hear From Our Customers

Customer success is at the heart of Mysoft’s mission and we take pride in every project we deliver.

Mysoft were transparent, supportive, and helpful. The project was straightforward and smooth.
Nottingham Venues – Financial Controller

Mysoft has been instrumental in the success of this project. Sage X3 has enabled us to automate and implement new business processes and we now have greater visibility of data than ever before.
Madison – IT Director

We’ve received excellent support from Mysoft for our Sage X3 system. They are quick to respond and resolve issues; and draw-in resources from their wider business to assist where necessary.
TIMCo – IT Director

The Mysoft team have always been really friendly and clearly hard-working, seen through all the days they were willing to come all the way to Wales to see us! It was due to the people at Mysoft that we committed to the contract with them.
Burns Pet Food – Project Manager

As our business has grown so have the expectations of our customers and suppliers. Sage X3 has allowed us to meet the demands of our trading partners by providing us with a powerful, yet easy to use set of tools.
RH Amar – IT Director