Customer Case Studies

ACO Group

Product:

Sage X3

Location:

Global

Industry:

Architecture and Planning

Number of Employees:

~500

About The Customer

ACO is a global leader in water technology, specialising in rainwater and wastewater management. Their mission, “ACO. we care for water.”, reflects a commitment to protecting this vital resource through the ACO WaterCycle, which focuses on the collection, treatment, and reuse of water. Founded in Schleswig-Holstein, Germany, in 1946, ACO is a family-owned company operating in over 50 countries, combining local expertise with global responsibility for people and the environment.

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Decision to Upgrade

ACO were using Version 5 of Sage X3 but felt that with ‘major business change projects’ in the pipeline, they needed to be using more up-to-date, web-based technology achieved through Version 7.

This was a technically challenging project to undertake. It needed to cause minimal disruption to day-to-day business as well as adapt to recent changes in the company’s processes.

ACO sought to modernise its financial and operational software, add manufacturing functionality, and incorporate a web portal for its sales team.

All ACO users were trained within one and a half months, and all staff felt comfortable by the go-live date. Version 5 was switched off on Friday evening, and by Monday morning, the business was up and running on Version 7.

The project went very, very smoothly. It is a testament to how well the project was managed and delivered that we didn’t need to use any of the post-go-live support cover that was built into the project. There was no interruption or impact to the day-to-day running of our business, a key objective for this project. If you asked me to give Mysoft a score out of 10, it would be 11! Their whole team is absolutely fantastic

Priyangshu Kar, Business Analyst, ACO Group

What Were The Outcomes?

For ACO, Sage X3 fits the mid-market manufacturing industry perfectly. They have seen considerable return on investment in the following areas:

Sales Office
Orders are now processed much quickly and easily, saving on administrative time and enabling a higher volume of transactions to be processed.

EDI Technology
The company is now almost completely paperless, which is not only more environmentally friendly but also represents a significant cost saving to the business.

Dispatch Process
This has been completely streamlined, saving considerable time and will be further enhanced through the use of barcode technology.

Finance
Financial management has been totally enhanced with the potential for more intelligent features to be added in the future.

“Where have we seen the return on investment with Sage X3? Everywhere! Sage X3 fits the mid-market manufacturing industry perfectly”

“Mysoft approached projects differently and refreshingly, they took the time to get to know us as a business and then built the solution from that knowledge, rather than us having to change our business to fit an out-of-the-box system”

“Mysoft have always been way ahead in terms of customer service, they efficiently deal with any challenge we throw at them and are a fantastic partner to be working with.”

Priyangshu Kar, Business Analyst, ACO Group