Careers

Here at Mysoft, we’re on a mission to enable our customers to unlock their business potential via Sage X3, Sage Intacct, as well as our own complimentary propriety X3CloudDocs solution.  We are the longest standing Sage X3 partner in the UK with over 450 years of combined expertise in the sale, implementation, development, and support of Sage X3.   Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what we do! We’re growing — and looking for a Customer Success Manager to join our close-knit team, reporting to the Head of Sales & Marketing. This is a key role focused on building strong, lasting relationships with customers using Sage X3, Intacct, and our own proprietary solution, X3CloudDocs. As Customer Success Manager, you’ll act as a trusted advisor and advocate for our customers, helping them get maximum value from their solutions. You’ll play a vital role in driving satisfaction, retention, and growth by understanding their needs, providing expert guidance, and partnering with them to achieve success.  If you thrive on solving challenges, providing expert guidance, and making a real impact, we want to hear from you! Key Areas of Activity As a Customer Success Manager, you’ll build strong client relationships, drive product adoption, and help customers get the most from their Sage X3 or Intacct solutions. Customer Relationships Develop trusted relationships with key stakeholders Lead regular check-ins and manage customer queries Escalate and resolve issues as needed   Onboarding & Adoption Support smooth onboarding and product rollout Identify training needs and coordinate resources Monitor usage and recommend improvements   Value & Growth Help customers maximise solution value and achieve goals Identify upsell and cross-sell opportunities Build multi-level relationships and work with ISV partners Introduce complementary solutions like X3CloudDocs   Customer Advocacy Represent the customer voice internally Share feedback to improve products and services Support marketing with success stories and testimonials   Reporting Track key metrics: satisfaction, retention, and growth Report on customer health and progress Use CRM tools to manage engagement   About You Proven experience in Customer Success, Account Management, or a similar role within the software or tech industry Excellent communication skills – clear, professional, and confident across all channels Strong problem-solving ability with a detail-oriented and analytical mindset Organised, self-motivated, and able to manage tasks independently or as part of a team Customer-centric, proactive, and passionate about helping clients succeed Adaptable and resilient in a fast-paced, changing environment Naturally collaborative and skilled at building trusted relationships with customers and colleagues Experience with CRM systems (e.g., Zoho, Salesforce, HubSpot) and workflow management i.e., Asana, is a bonus Solid understanding of business processes and ERP systems, ideally Sage X3 or Intacct, is highly advantageous. Degree in Business, IT, or related field preferred; full driving licence required   Working for Mysoft At Mysoft, you’ll have the opportunity get your hands on cutting-edge technology and innovative products that make a real impact. On offer is a competitive base salary, bonus scheme, 25 days holiday, Healthcare Cash Plan, Employee Assistance Programme, Volunteering Leave, discretionary paid sick leave, and the flexibility to work on a hybrid basis.  We’re set in leafy Church Crookham (GU52 0RJ) with free car parking available.  If you have not received a response within two weeks of your application, please assume that, on this occasion, your application has been unsuccessful.