Sage Platinum Club Winner
20+ Years Experience
UK + North America
First UK Sage X3 Partner
Product
Location
Industry
Employees
GCT operates through multiple business units and subsidiaries across the UK, US, Hong Kong and Taiwan. As the business has grown, operational and financial processes have become increasingly difficult to manage consistently across the organisation.
A key theme was control and visibility — particularly around customer credit management and decision-making speed. The current approach made it difficult to gain reliable, real-time insight into credit limits, available headroom and payment terms. Placing customers on hold was not straightforward, so the credit controller produced a weekly “customers on hold” report that quickly became outdated.
At group level, consolidation — including monthly management consolidation — was handled in spreadsheets. The Finance Director emphasised the need for exception-based visibility, where issues are surfaced early without teams searching across multiple systems manually. Alongside this, GCT highlighted data duplication and the complexity of its trading model, managing around 35,000 items per database.
GCT had taken our existing ERP system as far as we could, with even the smallest change being difficult and expensive. In Sage X3, we identified an ERP that would give us a foundational reconfiguration of our business systems, providing us with the capability to grow and adapt in what is becoming a more complex world.
Matthew Campbell | Head of Operations
GCT designs and delivers high-reliability connectivity across the UK, US, Hong Kong and Taiwan.
Satisfaction
Satisfaction
Finance team, one year post go-live
Collective years’ Sage experience
Sage customers working with us
In the discovery phase, GCT’s priority “critical issues” were captured as the capabilities they wanted the new ERP to support:
Beyond these core requirements, GCT highlighted the need for stronger financial visibility and control at both operational and group levels — simpler mechanisms for placing accounts on hold, improved cross-entity consolidation without spreadsheet-driven processes, and earlier exception-based insight across the group. They also referenced configurable workflows, development and testing sandboxes, and stock provisioning controls.
From a data and reporting perspective, the business wanted to reduce item duplication — ideally creating an item once, linking multiple suppliers, and controlling which entities it applies to. Reporting is increasingly focused on Power BI, alongside analysis by OEM, geography and commission structures. The ERP also had to support complex electronics-industry trading relationships and local tax and compliance obligations, including in Taiwan.
Standardise the chart of accounts across companies while still reporting differently by company or country, using different groupings of the same underlying accounts — or a multi-ledger approach for differing statutory and management needs.
Master data can be shared across selected companies — common across the GCT companies, without necessarily being shared with the Graphcom company.
Schedule how often stock accounting processes run via the stock accounting interface, which posts and calculates journals multiple times per day, daily or monthly.
Sage X3’s flexibility and connectivity allow it to be connected to other company-critical solutions — in this case the Salesforce CRM — for seamless operations.
Sage X3 was identified as the best ERP for GCT as it provided a rock-solid foundation upon which we can build the precise functionality that we need to address the specifics of our business and address new challenges.
A year after implementation, we undertook a review of the system against our original expectations, and sought satisfaction ratings from users in both our Operations and Finance Teams. The results showed 92% satisfaction for Operations and 86% satisfaction for Finance.
Matthew Campbell | Head of Operations
A single chart of accounts and shared master data across the GCT companies, with automated stock accounting.
GCT selected Mysoft as its implementation partner for Sage X3. As the longest-standing Sage X3 partner in the UK market, Mysoft brought extensive product knowledge, development capability and a solutions-led approach. During selection, the GCT team visited Mysoft and experienced a strong, well-structured sales process, and also visited an existing Mysoft customer with a successful implementation — giving them first-hand insight into how the solution works in practice.
Relationships were built across multiple levels of both organisations, helping establish trust and alignment early. GCT highlighted the global commitment shown during implementation, with Mysoft team members travelling internationally to support different sites. Combined with ongoing post-implementation support and Mysoft’s “Partner for Life” philosophy, the partnership supports both the initial project and GCT’s long-term ERP success.
During the selection process, we visited Mysoft’s offices and found the people and the sales process to be excellent… We have also found that Mysoft have been hugely committed to our project, with personnel flying to both Taiwan and Hong Kong to assist in the implementation. Ultimately, all Mysoft’s efforts were absolutely critical to achieving our goal of transitioning to Sage X3 with zero negative impacts upon our customers.
Matthew Campbell | Head of Operations
Successful businesses that outgrow their software don’t slow down; they switch. Find out if Sage X3 is the right move.
