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Finance and ERP are business-critical systems, therefore the support for these must be treated with comparable priority.
The nature of ERP is is complex and it addresses the processes of the entire operation; from finance, to customer experience, to procurement.
Therefore, a distinct set of skills, both internal and external, is required to ensure the smooth operation and consistent delivery of support to the business.
Support of these systems is not the place to cut corners on a contract. System support should be a primary driver in selecting a business partner for an ERP project as you will be looking to work with the partner for many years after the implementation.
Unfortunately, these business relationships don’t always succeed, or stand the test of time, for various reasons. Throughout the project or thereafter, businesses change – both the partner and customer – and these changes can necessitate a move from one implementation and support partner to another.
Typically, this is a shortfall on the part of the partner. Being unable to support the customer with either the products in use or the market-specific environment that the customer is operating in e.g. Pharmaceuticals, Food and Beverage, Financial Services, etc.
A change in the customer’s team (rapidly growing business, leavers, etc.) means that internal knowledge is lost and the previously adequate support arrangement is no longer sufficient.
Not all support partners have the longevity with a product, the mono-focus, or the development experience to be able to modify and customise the solution to the extent that the customer may wish. Expert consultants and developers are the backbone of any reputable professional services partner.
However, each partner has a priority on the types of projects that they can deliver. Not all partners can deliver complex integrations, bespoke development, or detailed configurations of the Sage X3 solution. So, be mindful to research this if this is something your business requires or may require in the future.
Some businesses choose to use their own development resource to customise their Sage X3 solution. At Mysoft, we are able to offer full support to customers who prefer to programme their solutions in-house. This accommodating factor sets Mysoft apart from other UK support partners.
A common reason for migrating partners is when a customer does not feel as though they are being treated with adequate priority. Or that the service level from their incumbent supplier has dropped below an acceptable level.
As with all business relationships, a good level of compatibility within the teams is important to ensure that the right outcomes are reached and all parties are content with the relationship. Some customers will want to work with larger corporates, some will want to work with smaller, more niche providers who specialise in a particular set of verticals.
At Mysoft we focus on helping your company to achieve the highest level of efficiency and agility possible. Our extensive and diverse experience in understanding ERP allows your business to unlock its full potential using Sage X3. Our expert team combines advanced Sage X3 knowledge with a wealth of real-world business, financial and IT experience.
Mysoft is UK’s first Sage X3 partner, with over 400 years of experience on the platform collectively. Working with Mysoft means you are working with the most experienced team of Sage X3 professionals. All our support agents are highly experienced with Sage ERP, and undergo regular training.
Mysoft only implements and supports Sage X3 and its eco-system, and with our large team and deep experience on the platform, we are confident that we are one of the leading X3 partners globally. We live and breathe Sage X3.
Mysoft leverages our long-standing and close partnership with Sage to ensure a speedy and satisfactory outcome for our support customers.
Mysoft will respond immediately to Category 1 tickets, and at within only 5 hours on Category 4 tickets.
Whether you prefer to phone, email or log in to your ticket on our support portal, we are here to assist you.
Only ~2% of tickets raised with Mysoft go to Sage; so almost all tickets will be resolved quickly by Mysoft – allowing your business to continue uninterrupted.
Download the Sage e-Book to Growing Green and explore how the planet and your business can both thrive.
We were fortunate to have the opportunity to conduct an interview with Rob Sinfield, Global VP and Head of Product Sage X3 at Sage, around the topic of ESG and sustainability.
During the interview, Rob went into depth on some key information around the circular economy, and how Sage’s vision aligns to this. We discussed general sustainability within the manufacturing industry and touched on the growing trends towards carbon accounting which Sage has invested in via Sage Earth. Rob also offered some practical advice and insights for SMB’s, setting out on their sustainability journey.
Sustainability is increasingly becoming a non-negotiable for modern manufacturers and distributors, with an increasing recognition of environmental drivers alongside business goals. Whilst profits and productivity remain front of mind, energy efficiency and environmental preservation are also pivotal motivations driving the adoption of sustainability strategies in this industry. Our report “The State of the Circular Economy” reveals concerns stemming from inaction, such as damaged brand perceptions (46%) and diminished long-term profitability (46%), are further emphasising the necessity for investment in these areas.
Moreover, the report underscores the industry’s growing attention to the Circular Economy (CE) and its associated benefits. The report highlights the crucial role of new technologies and innovations (72%) in facilitating the adoption of circular economy and sustainability strategies.
Real benefits are already helping manufacturers implement sustainable business practices today. However, the need to navigate a turbulent external market with its own immediate challenges of rising costs (72%), supply chain disruptions (71%), skills shortages (71%) and changing customer demands (68%), is consuming valuable resources that leaders could otherwise invest in future-proofing their business.
The circular economy concept is helping organisations understand the benefits of minimising waste and maximising the reusing, recycling, and repurposing of materials. Sustainable business practices are now a critical concern for customers, employees, shareholders, and supply chain partners who want to take responsibility and action around sustainability. Businesses that can demonstrate that they are more sustainable are able to attract talent, drive brand differentiation and increase profits over time. That is why it is important software businesses like Sage to ensure we are addressing our environmental and social impact, and helping our customers to do the same.
For our customers, the first step to implementing a sustainability strategy is understanding what data you need visibility of to measure your businesses environmental footprint. With greater data insights at their fingertips, organisations can identify the ways that technology can help.
Recent data from our SME Climate Impact Report found that 44% of the UK’s business greenhouse gas emissions come from SMBs. The report also found that while most of these businesses want to be greener, 90% of them face barriers on their path to net-zero, which include difficulty finding the right tools to help them measure and reduce their impact.
This is where the Sage Network becomes critical to creating net-zero societies.
In short, no. Sustainability cuts across multiple industries presenting challenges and opportunities to all businesses. However, the manufacturing industry has it within their gift to shift the needle significantly.
With the acquisition of Sage Earth, our aim is to democratise climate knowledge and decision-making so that SMBs can assess their environmental impact and act in the same way that only big corporations can afford to right now.
Helping SMBs on their journey to net-zero is a big part of our sustainability ambition – we see our connection with millions of businesses across the world as an opportunity for us to affect change across our ecosystem of customers, suppliers, and partners. There are a number of ways in which we have started to work towards this ambition – from championing SMBs’ sustainability-related needs to governments, to providing them with guidance needed to be more sustainable through our educational Masterclass series.
We also have solutions that can help businesses be more sustainable. For example, Sage Earth allows SMBs to monitor their carbon emissions, and thus, over time, reduce them. In addition, the Sage X3 Preventive Maintenance module allows businesses to regularly service and maintain their production lines reducing the impact on energy efficiency, damaged products requiring rework that further contribute to energy consumption, waste etc.
First, start measuring. This is the obvious one – you can’t manage what you can’t measure. Tools like Sage Earth are helpful in providing a starting point for businesses wanting to build more awareness about their carbon emissions. Define the data points that are important in helping your business to better understand opportunities to improve processes.
Second, start small. A lot of businesses become paralysed by the number and scale of potential changes they can make to become greener, and that’s understandable, given the amount of information out there on the topic. But my recommendation would be to start small – it could be as simple as switching to a more sustainable source of energy or switching to a sustainable supplier of office materials – and build on that.
Third, go beyond your business. The path to net-zero starts within your four walls but goes beyond. Make sure your suppliers and partners are using sustainable business practices and if you’re not sure, ask – at the very least, you’ll start a conversation that will benefit everyone.
Sage is evolving its Sustainability and Society strategy – putting our technology and expertise at the service of the planet and society. To do this, we are building trusted and inclusive digital solutions and provide SMBs with the tools they need to decarbonise.
For further reference please visit Sage’s FY22 Sustainability & Society Report available here.
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Sage Business Cloud People was awarded Best HR Solution and Sage Business Cloud Accounting was awarded Best Accounting Solution.
Sage Business Cloud People is an end-to-end HR solution that provides human resources team visibility of their global workforce while also automating administrative tasks. TechRadar point out the broad nature of the features available such as core HR, talent management, workforce management and a self-service portal making it a versatile bit of software. TechRadar say they like the fact this piece of software uses Salesforce technology and highlight that it is an easy step up for those that have used Salesforce previously.
TechRadar’s verdict on Sage Business Cloud Accounting is that it is capable of taming the challenges of bookkeeping with a cloud-based approach. TechRadar comment on the advantages of integration with Microsoft’s Office 365 and accountant remote access. They say that they are impressed at the feature set and its capability to create sales invoice, connect to your bank, and track what you are owed. This frees small business man-hours to shift focus to making money rather than becoming snowed under with piles of unpaid invoices.
Sage X3 falls under the Sage Business Cloud umbrella as it is available on cloud-based subscription. Sage X3 will allow a company to gain an advanced business management solution, streamlined business processes and detailed insights on company wide data. The savings that are made with Sage X3 will enable business growth, allow more intelligent financial decisions and enable more time to invest in more productive activities.
Sage have been busy collecting feedback from partners and customers and have concluded that the best, and most useful course of action for the future is to change the solution’s name back to Sage X3. The consumer research data illustrated that the name ‘Sage Business Cloud Enterprise Management’ was not reflective of the market or technology segment the product serves so well.
The name change avoids the need to abbreviate to Sage EM, making it simpler and clearer for both customers and partners to use the term Sage X3. At Mysoft we hope that this change will help to strengthen brand recognition among our existing customers and ensure continuity for the future. Sage and partners embrace the change, confident that the name will make it easier to use within go-to-market activity, events and lead generation marketing.
In 2001, Adonix owned the solution which was formerly named as X3. 2005 saw Sage acquire Adonix resulting in a rebrand to Sage ERP X3. Some employees at Mysoft have been working with the solution since it was originally identified in 2001 and subsequently, we are pleased to see the name going back to its roots.
Mysoft Management Team, many of whom have been working with X3 for over 12 years
Mysoft have been partnered with Sage for the past twelve years and have a wide breadth of knowledge and experience working with the solution. Collectively we have over 100 years of Sage X3 experience and a wealth of expertise in business, finance and IT. Having implemented Sage X3 in a wide variety of vertical markets we can make suggestions, drawn from working examples, of the most effective and productive way to manage your business processes.
Take a look at our Customer Testimonials to find out more.
Sage say that the process of re-branding will be fully complete by October 2019. Moving forward Sage Enterprise Management (Sage EM) will now be referred to as Sage X3 on all Mysoft marketing material and communications.
Apart from referring to the software as Sage X3 now, customers will not need to take any further action to this news. Sage X3 will continue to enable your business to grow, streamlining business processes and detailing insights on company wide data.
Find out more about Sage X3 functions and the Mysoft team using the links below:
It was a very busy and valuable few days, filled with insights into the Sage Enterprise Management (Sage EM) product and opportunities to meet with experts from the partner ecosystem. As a Sage EM focussed Business Partner, we were pleased to see the event return to focus purely on the enterprise level product; with insights on sales, marketing and business development focussed in the enterprise space.
Read on for our key takeaways from the event.
It was brilliant to catch up with Jennifer Warawa, EVP at Sage, prior to her keynote and welcome to the event. In her speech she highlighted Sage EM as being the biggest opportunity for Sage and that Sage will now be focussing on enterprise growth. The cloud presents the biggest opportunity with cloud solutions growing at 13% whereas on premise is only growing at 2% per year.
Nick Goode, EVP at Sage, then spoke about their strategy for Sage EM and “winning with the product”. The strategic focus includes connected applications, lightning performance and customer first experiences. We were pleased to see Sage highlighting a customer first approach to the product development as well as launching “Sage Spotlight”, a programme for new customer references.
The breakout sessions then provided valuable opportunities to meet with our ISV partners as well as learn about new product developments and hone our business skills. We caught up with our partners at Tangerine, as well as Datalinx, Fiscal, Prophix, Mapadoc and V1. It was interesting to see Sage addressing a key partner issue, the difficulty of recruiting in the Sage EM sphere, with the advice being to move focus to psychrometric testing rather than solely skills and experience.
Day 2 kicked off with an inspiring keynote from Lisa Earle McLeod on selling with noble purpose, “sales people selling with noble purpose outperform sales people selling against targets by 350%”. She highlighted the need to focus on how the customer’s life is going to be different by doing business with you, and that the answer to that question should always be your purpose and your story.
We then attended interesting sessions on growing your business through social media, the potential opportunity of e-Commerce in the distribution vertical and what the future of financial planning looks like. Sage also highlighted manufacturing to be a key area of growth, with Sage looking to expand the scope of their manufacturing technologies in order to keep up with the pace of advancements in the industry, such as 3D printing and bots. They will be looking at expanding the functionality of PLM and productions scheduler.
The third and final day of the event started with a focus on wider technology trends, that in our lives we are now more reliant on WiFi and battery life than we are food and shelter! Phil Carter, from IDC, then went on to speak about how winning in the new enterprise market would all be about delivering cloud driven digital transformation. Artificial intelligence is an important emerging trend, with it predicted that by 2021 90% of new packaged enterprise applications will have an embedded intelligent decision architecture.
All in all the event showed Sage’s commitment to Sage Enterprise Management as their flagship solution, one that can win in many verticals and one that is being constantly developed to ensure that it is keeping up with the latest technological trends. It was also encouraging to see Sage’s focus on their customers, how customers should always be treated as prospects, as well as their Partners and how important they are in contributing to the success of the Sage ecosystem.
As with all these events there was, of course, time for some socialising and a bit of a laugh. The Mysoft team certainly made the most of a photo booth at one of the evening events…
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