Careers

Current Vacancies

Open Vacancies

We’re always on the lookout for great talent, so if we don’t have an immediate opening available that’s right for you, and you think you’d be a great fit for our team, we’d still love to hear from you! Please drop us a line at Recruitment@mysoftx3.com. Our Job Applicant Privacy Notice can be found here.

A kind note to recruiters: we will not accept unsolicited CVs from recruitment agencies. If a speculative CV is sent to us, Mysoft will not be bound by any terms and conditions in relation to them, and you will have no claim for fees should we engage with the candidate and they are successful in securing a position with us.

X3 ERP Support Analyst

Remote

Remote / North America

Full Time / Permanent 

Competitive salary depending on experience

Here at Mysoft, were on a mission to enable our customers to unlock their business potential via Sage X3 Enterprise Resource Planning (ERP) software.  We are the longest standing Sage X3 partner in the UK with over 375 years of combined expertise in the sale, implementation, development and support of Sage X3.   Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best is at the heart of what we do!

We about to embark on our expansion into North America to provide support for our growing customer base utilizing Sage X3 and X3 CloudDocs. As the first Support Analyst in this new venture, you’ll play a crucial role in establishing our presence in the region.  You’ll be a key member of our UK based Support team and be fully onboarded with a two-week induction at our UK office. This is an exciting opportunity to be part of a pivotal moment in our company’s growth, with the potential for further career development as we expand.

The core purpose of this role will be to facilitate the resolution of customer issues by providing assistance, advice and solutions for our Sage X3 ERP software and Mysoft propriety plug-ins.   The Support Analyst will own the full incident lifecycle, proactively managing customer incidents to bring resolution within expectations and SLAs and maintain strong customer relationships.

As experience in supporting Sage X3 (specifically with Distribution knowledge) is vital for the success of this role, please indicate your experience in your CV or add a covering note.

Key Areas of Activity

  • Understand the customer issue and the business impact, ensuring the call is given the correct priority.
  • Effective call list management; keeping on top of calls, clearing quick wins, identification of urgent issues and continuous reprioritisation as new issues arise.
  • Record accurate, detailed information and track support calls and queries from creation to completion.
  • Achieve the quickest possible resolution for all customer issues, keeping the customer updated and assured with call progress.
  • Effectively own calls from the time logged, taking responsibility for liaison with colleagues, third parties and the customer when multiple inputs are required.
  • Clearly document the cause and solution to any issue to assist others should a similar issue arise.
  • Recognise where customers log repeat issues that have a broader impact and work with the team to find a permanent solution.
  • Work with colleagues to resolve challenging and varied queries.
  • Assist with direct user support for Microsoft desktops/laptops, user access to the corporate network, and applications both on the network and through the VPN remote access.
  • Assist with the diagnosis and resolution of internal Windows issues.
  • To identify and progress commercial opportunities with discretion.
  • Ensure the service provided to Mysoft customers develops an environment of advocacy whereby customers are retained, increase business and recommend Mysoft

About You

  • In-depth knowledge of software testing and or trouble shooting.
  • Knowledge and experience of working with Sage X3 ERP software is essential.
  • Knowledge of business processes in the manufacturing and distribution sectors.
  • Knowledge and experience of Windows server and SQL.
  • Competent in Microsoft Excel and other MS Office programs.
  • Methodical and able to resolve problems.
  • High attention to detail.
  • Excellent interpersonal skills, able to quickly establish good working relationships with customers and show empathy when customer is under pressure
  • Able communicate effectively and simplify technical concepts with end users over the phone and via email.
  • Good time management skills, able to prioritise, to work to deadlines and under pressure.
  • Able to work independently as also part of a team, sharing information, solutions and new ideas for improving personal and team performance.
  • Excellent customer service skills, willing to go the extra mile.
  • Willingness to grow product knowledge and on-going learning.

Working for Mysoft

Working for Mysoft you’ll get your hands on with an awesome product and join a great team of professionals who are passionate about adding value to our customer’s businesses.  On offer is a competitive salary, Medical, Dental, Vision and 401k.

Sound like you?  Then click on Apply Now and tell us why you’d be a great fit along with your current CV.

Business Development Manager

Office & Remote

Fleet / Hybrid / Remote

Full Time / Permanent 

OTE £120k+ plus benefits

Here at Mysoft, we’re on a mission to enable our customers to unlock their business potential via Sage X3 Enterprise Resource Planning software.  We are the longest standing Sage X3 partner in the UK with over 375 years of combined expertise in the sale, implementation, development and support of Sage X3.   Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best is at the heart of what we do!

We now have an exciting opportunity for an ambitious, exceptional professional to spearhead the growth of new business sales for Sage X3, Sage’s flagship ERP product, in a specialist ERP Value Added Reseller.

Sage X3 stands as a benchmark in enterprise solutions, catering to businesses of all sizes while providing unparalleled flexibility and a broad range of functionality which facilitates optimum business management; empowering our customers to navigate their operations and processes with agility, enabling swift responses to evolving customer demands across accounting, supply chain, and manufacturing. If you are not familiar with Sage X3 you will receive full training will be provided.

In this dynamic role, you will be at the forefront of the business, with a full 360-degree sales engagement, leading every facet of the sales cycle. You’ll leverage Marketing-generated leads, comprehensive collateral, internal sales support, and the support of Sage themselves, to close six-figure deals at pace. Reporting directly to the Sales & Marketing Director, you will play a pivotal role within the broader Sales & Marketing team, contributing your expertise to shape the trajectory of our growth. If you are seeking a fresh challenge, eager to champion a stellar product, and thrive in a vibrant and supportive team environment, this could be the job for you!

Key Areas of Activity

  • Effectively manage the complete sales cycle; from initial contact to contracting, successfully using “key dates” (proposal dates, decision dates and live dates) agreed with the prospect to control the sales process and ensure timely sales delivery.
  • Accurately forecast and maintain reporting information on all sales activity.
  • Produce compelling proposals and presentations and conduct impactful demonstrations that showcase the value of Sage X3 and Mysoft offerings to prospective customers. Communicating the “value proposition” of the overall solution is key.
  • Follow up sales leads in a timely manner, maintain a prospecting database and pipeline of potential customers and report on activity levels as well as sales.
  • Actively closing revenue and profit generating business.
  • Understanding the commercial implications of sales activity and pricing. Able to negotiate prices, contracts, and terms for potential customers.
  • Undertake professional and detailed needs analysis of prospective customers; understanding both the strategic and operational requirements of mid-market businesses.
  • Identify and develop new business opportunities for Sage X3 and other Mysoft offerings, turning leads into qualified prospects, prioritising time and effort appropriately, nurturing them from initial enquiry to close.
  • Develop and maintain an excellent knowledge of the ERP market, Mysoft solutions & services offerings in order to create solutions that fits our customer’s needs and it’s positioning against our competitors.
  • Monitor and report on industry trends and competitor activities and how this could impact on a competitive pitch.
  • Research potential customers, and their target markets, in order to understand their business, pain points, growth/contraction goals, as well as their current provider to produce a personalised pitch.
  • Develop and nurture customer relationships, understanding their needs, and providing tailored solutions.
  • Collaborate with Marketing to help create and execute focussed campaigns, aligning sales activity to support marketing initiatives and lead generation efforts.
  • Prepare professional documents that support the sales handover process, ensuring a seamless transition to Consultancy and professional delivery for the customer.
  • Assist with the running of sales conferences for Mysoft customers as required.

About You

We’re looking for a driven self-starter, naturally curious with a growth mindset, quick to learn with the intellectual agility to understand our products, it’s applications and complexity.  The candidate should possess excellent time management and organisational skills, thriving under pressure while maximising the effectiveness of personal efforts. Personal responsibility and resilience in the face of failure are valued traits, emphasising the importance of taking proactive action for positive change.

From a skills and experience perspective, we’re looking for…

  • Sound experience of new B2B SaaS sales – ideally ERP.
  • Demonstratable track record of meeting and exceeding sales targets.
  • Excellent interpersonal and communication skills, able to connect, empathise and quickly build rapport and trusting relationships with key stakeholders including C-Suite executives.
  • Tact and diplomacy skills, able to know when to compromise and when to offer firm solutions to persuade prospects, winning trust and commitment.
  • Excellent communication and presentation skills and use of FAB formula to ensure advantages are created by aligning benefits with needs, decision factors and buying motives.
  • Active listening skills, able to solicit information, suspend judgement, paraphrase and qualify, as well as read non-verbal signs and respond appropriately.
  • High yield questioning skills, able to challenge prospects in a conversational style with an understanding of the core models – RAIN, Fair Square or SPIN.
  • Demonstratable skills and knowledge in preparing professional responses to RFI, RFP, RFQ and tenders.
  • Excellent negotiation skills, able to demonstrate how to recognise feasibility, value and price objections and respond using the appropriate techniques.
  • Thorough understanding of Mysoft’s products and services, or the drive to acquire this quickly to be able to translate the capabilities into benefits for our prospects.
  • Problem solving skills, able to balance risk, opportunity and needs to identify solutions that meets all stakeholder needs.

Working for Mysoft

Working for Mysoft you’ll get your hands on with an awesome product and join a great team of professionals who are passionate about adding value to our customer’s businesses.  On offer is a competitive base salary plus uncapped commission with OTE earnings in excess of £120k, a Car Allowance, 25 days holiday, Employee Assistance Programme, paid Volunteering Leave, fun socials plus the benefits a great worklife balance with either fully remote, or hybrid working. We’re set in leafy Church Crookham (GU52 0RJ) with free car parking available.

Sound like the job for you? Then hit the Apply Now, tell us why you want to apply and attach you CV.

Applicants must be able to work in the UK on a permanent and unrestricted basis.

If you have not received a response within two weeks of your application, please assume that on this occasion your application has been unsuccessful.

Currently No Vacancies

We’re always on the lookout for great talent, so if we don’t have an immediate opening available and you think you’d be a great fit for our team, we’d still love to hear from you! Please drop us a line at Recruitment@mysoftx3.com.

Mask Group 152

Who we are

With over 390 years of collective experience, Mysoft deliver bespoke solutions for each business, through a tailored approach. That’s because we have been Sage X3 specialists Since 2005.

Group 849

What We Do

With over 390 years of collective experience, Mysoft deliver bespoke solutions for each business, through a tailored approach. That’s because we have been Sage X3 specialists Since 2005.