Who we are

Meet The Team

We bring together the UKs leading group of Sage X3 experts and business professionals to help our customers grow their businesses and achieve amazing results.

Meet our experienced team of Sage X3 Specialists

Our team of expert business professionals ensure you gain the most out of your investment in Sage X3.

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Brendan Kirby

Chairman

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Chris Schafer

Managing Director

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Brian Martin

R&D Director

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Jamie Watts

SAles & marketing director

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Steven Higgins

Consultancy manager

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Martin Arnold

Development manager

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Natalie Pilgrim

Project delivery director

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Sunita Srivastava

head of finance

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Beatrice Machingauta

Support Manager

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Paul Mincer

Solutions Consultant

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Kim Rix

hr manager

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Brendan Kirby

Chairman

Brendan is responsible for Mysoft’s daily operations which develop, implement and support our enterprise software solutions.
He brings to his role more than twenty-five years of experience in the software industry, including many years working alongside fellow Mysoft director Chris Schafer in senior management positions within several ERP vendors. Brendan’s broad technical background in software development facilitates a clear understanding of the technical challenges faced by Mysoft and the ability to lead by example.

Brendan obtained an MSc in Computer Science and then joined a small London-based ERP systems house in 1988. Over the next sixteen years Brendan helped the business grow from 10 to 450 people. Brendan formed Mysoft with Chris Schafer in 2005.

Something you may not know about Brendan… he won the first Mysoft bake-off despite having never baked a cake, by taking instruction from a YouTube video. To wind-down after work Brendan enjoys walking the dogs, running, cycling or indoor sky-diving. Finally, he was once in a band with another Mysoft employee, but you’ll have to read the other ‘meet the teams’ to find out who!

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Chris Schafer

Managing Director

As Mysoft’s Managing Director, Chris has overall responsibility for the day-to-day commercial activities of the business, with a particular focus on Sales & Marketing, Finance and HR activities. Chris’ background in ERP sales allows him to help drive the strategic direction of the business around both new business sales and the ongoing development of Mysoft’s constantly expanding customer base. Chris is also instrumental in steering Mysoft’s range of home-grown intellectual property, including the highly successful X3CloudDocs.


He brings forty years of experience in the IT sector. Having originally worked in various technical roles for Hewlett Packard, followed by a period of freelancing before settling into ERP solutions sales. This ultimately led to four years as the Sales Director of a publicly listed IT services business and then finally setting-up his own company, Mysoft, in 2005 with former colleague Brendan Kirby.

 
Chris comments on the growth of Mysoft over the past 18 years:

“Our biggest challenge has been scaling the company whilst maintaining the standards and approach we adopted on day one. As a business grows it can be very difficult to do this, however, I feel that Mysoft still holds very much the same values as the day we started. That, for me, is a great achievement and something I am very proud of. Business success is predicated on market opportunity, it maybe that the market itself does not even realise a requirement exists – but it does. Very clever entrepreneurs see this and create Uber or Airbnb, most of us simply take an established idea and endeavour to do it better than everyone else. For Mysoft this meant we needed a clearly defined ethos which supported our vision of what we wanted the company to be. Our ethos was simple, deliver happy referenceable customers and look after your staff. I truly believe, that to this day, we still do this and it’s that which gives us our greatest competitive edge.”

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Brian Martin

R&D Director

As Research and Development Director Brian determines the strategy for Mysoft’s own software development projects.
Researching the marketplace and speaking to customers, Brian works on delivering additional functionality and features that meet customer demand and emerging industry trends. Having worked as a developer on the customer side for fourteen years, Brian brings to the team extensive “real-world” industry experience combined with a high level of technical ability. Brian joined Mysoft in 2005 and has been instrumental in the development of Mysoft’s bespoke software portfolio and the development department itself.

Brian reflects on his time at Mysoft, “my biggest achievement is being involved in a business from its infancy to where it is today, whilst still maintaining its customer-first ethos. As Mysoft’s first employee, it has been a privilege watching it grow.”

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Jamie Watts

Sales & Marketing Director

Jamie joined Mysoft in 2017 as a Sales Executive and has since been promoted to Sales and Marketing Director in 2021.
Jamie is responsible for overseeing the marketing, account management, sales and pre-sales functions, including still being active in new business sales. He is dedicated to ensuring long lasting and valuable relationships with all of Mysoft’s customers.
Jamie has a breadth of knowledge relating to his role at Mysoft, including over 10 years of experience selling and delivering finance, business intelligence and ERP solutions. Since starting at Mysoft, Jamie has implemented a formal sales methodology and strategy which has been instrumental in ensuring a long-term revenue plan for the company.

Something you may not know about Jamie… is that he was born in the seaside town of Blackpool but lived in both Ecuador and Australia for a large part of his childhood. Jamie is also a lover of the outdoors and his favourite activity is rock climbing because of its physical challenge, high-risk nature and the meditative, stress relief it brings.

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Steven Higgins

Consultancy Manager

Steve originally joined Mysoft in 2013 as a member of the Support team. Since then, Steve has been promoted to Support Manager and then to Consultancy Manager in 2017.
Steve has consistently been dedicated to ensuring high standards of customer satisfaction and delivering happy, referenceable customers. Steve has been instrumental in building one of the most experienced Sage X3 Consultancy teams in the UK, one of the only teams that specialise solely in Sage X3 and no other solution.
Steve manages seven experienced consultants who are based all over the UK, and have delivered over 40 projects in a wide variety of industries including manufacturing, distribution, professional services and finance. The Mysoft Consultancy team have also delivered numerous upgrade projects, including Mysoft’s customers upgrading to the latest versions of Sage X3 as well as Sage 200, Sage line 500 and Sage 1000 customers upgrading to Sage X3.

Something you may not know about Steve… Steve is Mysoft’s resident handyman and has undertaken many renovation projects including bathrooms and kitchens. He’s also a bit of a technology whizz, fixing phones, computers and laptops! Steve spent some time living in Sacramento in California where he set up his own distribution business, his entrepreneurial nature as well as innate desire to problem solve all contribute to his success as Consultancy Manager.

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Martin Arnold

Development Manager

Martin has more than 20 years of experience working in the design, development, implementation and support of ERP systems.
Martin has worked with customers in a number of sectors including distribution, retail, service and manufacturing. Martin now manages a team of five Sage Enterprise Management developers who develop entirely new functionality for Sage EM as well as bespoke interfaces and components for Mysoft customers.

Something you may not know about Martin… Martin is a keen cyclist, regularly frequenting the hills of the South Downs, pedalling from his house in Alton all the way to Chichester. Martin took part in Mysoft’s charity “Basingstoke Big Wheel” fundraiser which saw a team of Mysoft cyclists tackle the 31-mile route, on a rather miserable and rainy August day in 2015!

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Natalie Pilgrim

Project Delivery Manager

Natalie is responsible for the overall delivery of all Projects at Mysoft.
Having joined Mysoft in 2006, she now manages a team of three in the projects team and has put in place many of the systems and processes for project delivery at the company. Natalie comes from a customer background, having managed an ERP system for a major manufacturer and distributor before moving over to the software vendor side. Natalie and her whole team are dedicated to maintaining their professional standards through ongoing certified training and have successfully delivered over 150 projects at Mysoft.
Having been at Mysoft for over a decade Natalie has contributed greatly to the business’s growth over the years. Natalie comments on her time at Mysoft, “I have been with Mysoft since the start and to be able to be a part of the change that has occurred over the years and continuing to be a part of it means a lot to me. We are a family and we deeply care about our customers, the service that we deliver and each other.”

Something you may not know about Natalie… handmade is Natalie’s middle name and although she may not quite be able to challenge Kirsty Allsop for her Queen of the Crafters Title just yet, she is certainly Queen of the Crafters at Mysoft! When not buried in a project plan, you’ll either find her working on her allotment or out for an open water swim.

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Sunita Srivastava

Head of finance

Sunita joined Mysoft in 2019 as Head of Finance, bringing over 20 years of industry experience with her.
Shortly after completing her Master’s Degree, Sunita began her career in finance and has since, among other roles, worked as a financial controller. Sunita has made great improvements to increase financial efficiency and streamline internal processes. She is a qualified Associate of the Chartered Institute of Management Accountants (ACMA) which is a widely recognised UK-based body focussed on accounting for business.
Impressively, Sunita learnt to use Sage X3 in just 3 days with the help of the Mysoft team and remarks, “if I can do it, anyone can do it!”.

Something you may not know about Sunita… is that she loves to cook. Every Friday she makes a lamb curry for her and her family. When Sunita was younger she enjoyed dancing and learnt a classical Indian dance called Kathak, to a degree level.

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Paul Mincer

Solutions Consultant

Paul’s main focus lies in new business, where he uses his specialist knowledge of Sage X3 to work with prospects to uncover the best and most efficient way for them to use Sage X3. Within the first 2 months of Paul joining the Mysoft team, he had successfully demonstrated to his first company the gains in efficiencies they could make through using Sage X3 – the first of many.
After a previous 22 years of supporting ERP systems in the advertising industry, where his roles included training and support, project management, and client service, Paul has brought a wealth of experience to his current role at Mysoft, particularly in the area of business analysis.
Paul is also heavily involved with our current customers when it comes to upgrading their systems. He is dedicated to ensuring that customers are making the most out of their Sage X3 solution as well as suggesting ways in which processes might be improved with the move to an updated version.
Additionally, Paul is an important member of Mysoft’s X3CloudDocs team, assisting in driving the product’s development and being involved in a number of successful implementations.
Internally, Paul’s expertise in Sage X3 guarantees that our staff stay up to date with general system developments, while also improving their skills in areas that maybe aren’t so well known. He also assists the marketing team by running webinars, writing blog posts and recording Sage X3 video tutorials.

Something you may not know about Paul… is that he is a massive football fan! He has supported Crystal Palace for nearly 50 years! When he was younger, he set up a website that provided the types of match statistics that many fans take for granted today. This slowly expanded until it also effectively became a recruitment platform for out of work footballers to post their CVs (bizarrely Paul was a big hit in Nigeria!), while he also tried his hand as a part-time football agent.