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Six key finance metrics for professional services organisations

Download this practical whitepaper to benchmark the KPIs that matter most for professional services firms — and learn the calculations, common pitfalls and best practices behind reissued invoices, billing cycles, collections, utilisation, revenue leakage and project profit.

Read Time: 10 mins

Best for: CFOs, finance & operations leaders

Topic: Finance KPIs & benchmarking

Download This White Paper

  • Benchmark your firm against 575 professional services organisations from the 2024 SPI maturity study.
  • See how each metric is calculated, what commonly distorts it, and the practical steps to improve it.
  • Learn from real finance leaders who turned these numbers into growth with Sage Intacct.

What you'll learn in this whitepaper.

Six finance KPIs that move the bottom line for professional services firms — with the calculation, the common causes, and what you can do to improve each one.

1

Reissuing invoices

Calculate your reissue rate and cut the invoicing errors that drain cash flow and delay project delivery.

2

Billing cycle

Shorten the time from incurred cost to cash receipt — and free up significant working capital.

3

Collections

Reduce DSO with tighter terms, cleaner invoices and smarter timing around your clients’ AP runs.

4

Utilisation

Track billable time accurately and close the gap between your firm and high-performing organisations.

5

Write-offs (revenue leakage)

Find the earned-but-unrealised revenue hiding in disputes, rework and discounting.

6

Project profit

Protect margin with real-time project costing and Earned Value Analysis.

Who should download this whitepaper?

Written for the people accountable for cash, margin and delivery in a professional services firm — and anyone judging whether today’s systems can support tomorrow’s growth.

Finance leaders & CFOs

For teams that need sharper reporting, a faster close, and a clear view of cash, margin and revenue leakage.

Operations & PSA leaders

For teams managing resourcing, utilisation, billing and the day-to-day delivery of client work.

Project & delivery leaders

For leaders accountable for project profitability, scope, change fees and on-time delivery.

Managing partners & directors

For decision-makers judging whether current systems can support the firm’s next stage of growth.

Inside the whitepaper.

A quick look at the topics covered inside the full download.

1

Introduction & benchmark

How 575 professional services firms benchmark their finances, and where to focus for growth.

2

Cash flow metrics

Reissued invoices, billing cycle and collections — the three levers on the money coming in.

3

Utilisation

The single most-used metric, and what separates high-performing firms from the rest.

4

Write-offs & revenue leakage

How to spot earned-but-unrealised revenue and stop the leak before it compounds.

5

Project profit

Real-time costing, standard versus effective cost, and Earned Value Analysis.

6

Real customer stories

How Berkshire, Traction on Demand, Creative Dining, Halloran and Colmore improved with Sage Intacct.

Key takeaway from the whitepaper.

The firms that grow with confidence are the ones that measure relentlessly. Benchmark your reissue rate, billing cycle, DSO, utilisation, revenue leakage and project margin — then give your managers the real-time data to act before small problems compound.

What is this whitepaper about?

It breaks down six finance KPIs for professional services firms — how each is calculated, what distorts it, and how to improve it.

Who is it for?

Finance, operations and project leaders at professional services organisations who want to benchmark and improve performance.

What will I get?

A practical, benchmarked guide with real-world case studies and clear actions for each of the six metrics.

Created by Sage specialists.

Mysoft works with professional services organisations across the UK and North America to implement, support and optimise Sage Intacct, Sage X3 and X3CloudDocs. This whitepaper draws on practical experience helping firms improve financial visibility, utilisation and project profitability.

Sage Intacct knowledge

Cloud financial management, project accounting, reporting and finance transformation.

Sage X3 expertise

ERP for complex, operational and multi-site organisations.

Document automation

X3CloudDocs for AP automation, sales order automation and document management.