Here at Mysoft, we’re on a mission to enable our customers to unlock their business potential via Sage X3, Sage Intacct, as well as our own complimentary proprietary X3CloudDocs solution. We are the longest-standing Sage X3 partner in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage X3. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what we do!
Are you passionate about delivering exceptional customer support and solving complex software issues? Do you thrive in a collaborative environment, building strong relationships with customers and colleagues alike? If so, we’d love to hear from you!
At Mysoft, we’re looking for a dedicated Support Consultant to join our team, depending on your level of experience. This role can be based in the UK or South Africa. You’ll play a key role in supporting our customers by resolving issues with Sage X3 ERP, Sage Intacct, and Mysoft’s proprietary X3CloudDocs solution and plugins. This is an exciting opportunity to work with cutting-edge software while growing your skills in a supportive, hybrid working environment.
What you’ll be doing
- Accurately assess customer issues and business impact, assigning appropriate priority levels.
- Demonstrate strong call management skills, handling quick wins, urgent issues, and ongoing reprioritisation.
- Record details, accurate information, and track all support calls from initiation to resolution.
- Own each case fully, coordinating with colleagues, third parties, and customers to ensure timely outcomes.
- Provide clear documentation of issues and their resolutions to support future problem-solving efforts.
- Identify and address recurring issues, collaborating with the team to implement lasting solutions.
- Exercise commercial awareness, recognising and progressing opportunities with professionalism.
- Deliver exceptional customer service, fostering loyalty, advocacy, and business growth
What we’re looking for:
- Strong expertise in software testing, troubleshooting, and quality assurance.
- Hands-on experience with ERP systems, ideally Sage X3.
- Solid understanding of manufacturing and distribution business processes.
- Proficient in Microsoft Excel (intermediate level) and other MS Office applications.
- Demonstrate methodical problem-solving and a high attention to detail.
- Excellent interpersonal and communication skills, with the ability to simplify technical concepts for users.
- Provide exceptional customer service, consistently going the extra mile to support users, showing empathy and professionalism under pressure.
- Strong time management and prioritisation skills, effective under tight deadlines.
- Works well independently and collaboratively, sharing knowledge and solutions.
- Committed to continuous learning and expanding product knowledge, certification in software quality analysis is preferred.
Working for Mysoft
At Mysoft, you’ll have the opportunity to work hands-on with cutting-edge technology and innovative products that make a real impact. We offer a competitive salary and the flexibility to work on a hybrid basis. Your well-being matters to us, and we’re committed to supporting your personal and professional growth every step of the way. We are based in leafy Church Crookham.
We offer a competitive salary and benefits package, based on your experience. UK-based candidates will be required to attend site visits, with occasional international travel.
Applicants must have the right to work in the UK / South Africa on a permanent basis.
If you have not received a response within two weeks of your application, please assume that, on this occasion, your application has been unsuccessful.