What We Do

Mysoft International Support

International Sage X3 & Sage Intacct Support

Mysoft provides expert Sage X3 and Sage Intacct support with extended hours to meet the needs of businesses operating across multiple time zones or requiring additional coverage beyond standard UK working hours. Delivered by a team of experienced consultants, our support service is designed to minimise downtime, resolve issues efficiently, and give customers access to deep product expertise when it matters most.

What sets Mysoft apart is not just the extended hours — it’s the depth of platform understanding, the continuity of service from implementation through to optimisation, and a proactive support model that helps businesses scale with confidence. We don’t just react to tickets — we work closely with your internal teams to ensure your ERP environment is stable, secure, and aligned with your operational goals.

Whether you’re running multi-entity finance on Sage Intacct or managing global manufacturing and distribution with Sage X3, our international support ensures you stay ahead of issues — not behind them. With support available in local time across regions including the US, Europe, Africa, and Asia-Pacific, you can count on consistent, quality support no matter where or when you need it.

* Support hours are calculated based on UK local time of 8:00 AM to 10:00 PM. For more information and exact timing, please contact us.

Extended Support Hours by Country

Why Choose Mysoft as your Support Partner

At Mysoft we focus on helping your company achieve the highest level of efficiency and agility possible. Our extensive and diverse experience in understanding ERP allows your business to unlock its full potential using Sage X3. Our expert team combines advanced Sage X3 knowledge with a wealth of real-world business, financial and IT experience.

Support Experience

Mysoft is the UK’s first Sage X3 partner, with over 400 years of experience on the platform collectively. Working with Mysoft means you are working with the most experienced team of Sage X3 professionals. All our support agents are highly experienced with Sage ERP and undergo regular training.

Depth Of Knowledge

Mysoft focuses exclusively on Sage products and their ecosystem. With our large team and deep experience on the platform, we are confident that we are one of the leading Sage X3 partners globally.

Relationship With Sage

Mysoft leverages its long-standing and close partnership with Sage to ensure a speedy and satisfactory outcome for our support customers.

Fast Response Time

Mysoft will respond immediately to Category 1 tickets and within 5 hours to Category 4 tickets.

Ease Of Contact

Whether you prefer to phone, email or log in to your ticket on our support portal, we are here to assist you.

In-House Expertise

Only around 2% of tickets raised with Mysoft are escalated to Sage, meaning that almost all tickets are resolved quickly by Mysoft—allowing your business to continue uninterrupted.

Mysoft Support In Numbers

Average first Assigned Time Of

0 Mins

For Any Support Ticket

First Response SLA

0 %

Against SLA Targets

Average Resolution Time Of

0 Mins

for Urgent Tickets

Over

Dedicated Sage X3 Consultants

Explore Our Sage X3 and Intacct Support Solutions

Sage X3

Sage Intacct

What Sets Mysoft Apart as an International Sage Support partner?

What sets us apart is more than our extensive experience as Sage X3’s first UK partner; it’s our commitment to innovation, personalised service, and a deep understanding of the wants and needs of Sage X3 users.

In-House Expertise. No Outsourcing Ever

Mysoft guarantees that every aspect of its services is delivered by its expert employees, never outsourced. This ensures:

Total accountability
Consistent service quality
Deep product and industry knowledge
A personal, long-term relationship with a team that truly understands your system

Proactive, Strategic Support. Not Just Reactive Helpdesk

Unlike many support partners that only respond to issues, Mysoft’s model includes strategic reviews, system health checks, and optimisation recommendations. This proactive approach helps clients:

Get more ROI from Sage X3 over time
Avoid performance bottlenecks
Align their ERP with evolving business goals

Uniquely Positioned as Sage Tech & Business Partner

While most Sage partners either implement the software or build products around it, Mysoft does both. This gives our clients:

Access to rare, end-to-end Sage expertise
Insight that spans both product architecture and business process
Confidence that every decision is backed by real technical and operational depth

Frequently Asked questions

What makes Mysoft different from other Sage support partners?

Mysoft delivers all services using 100% in-house Sage experts — we never outsource. We also operate in a unique dual role as a Sage technology and business partner, combining deep product expertise with strategic insight. This ensures long-term success and system alignment with your business goals.

Do you support both Sage X3 and Sage Intacct internationally?

Yes. Mysoft provides global services for both Sage X3 and Sage Intacct. Whether you’re running complex multi-site operations or managing cloud-native financials, we offer expert guidance, optimization, and post-go-live support tailored to your platform.

What does “international support” mean at Mysoft?

Our international Sage support includes:

Time zone–aligned service windows across the UK, Europe, and North America
Expertise in regional compliance and tax regulations
Support for globally distributed teams with local context

We ensure that your Sage system runs smoothly wherever your business operates.

How does Mysoft’s proactive support model work?

We go beyond break-fix support by delivering ongoing strategic services, including:

Regular system health checks and performance reviews
Upgrade planning and roadmap alignment
Proactive identification of risks and improvements

This helps you maximise Sage ROI while adapting to evolving business needs.

Which industries and regions does Mysoft work with?

Mysoft supports companies across all 5 inhabited continents with customers spanning from the West Coast US to New Zealand.

To view the industries we support, please visit our Industry Hub.

We tailor each implementation to the unique workflows and compliance demands of your sector and region.

Can Mysoft handle Sage migrations and version upgrades?

Yes. We manage full Sage migration projects, including:

Moving from legacy systems to Sage X3 or Intacct
Transitioning from on-premise to cloud
Upgrading to the latest Sage versions

Our team handles data migration, system design, testing, and user training to ensure a smooth and secure transition.

What SLAs and response times can international clients expect?

We offer clearly defined Service Level Agreements (SLAs) with rapid response times, tailored to your time zone and support needs. With dedicated account management and expert consultants, you’ll always get timely, knowledgeable assistance — whether you’re in the UK or operating globally.

Can Mysoft integrate Sage with other business systems?

Yes. We deliver end-to-end Sage ERP integrations with platforms such as:

CRM systems (e.g. Salesforce)
E-commerce (e.g. Shopify, Magento)
Business Intelligence tools (e.g. Power BI)
Custom APIs and third-party solutions

This ensures data flows seamlessly across your ecosystem for better visibility and efficiency.

Learn Why Mysoft is the Partner Of choice

Mysoft were transparent, supportive, and helpful. The project was straightforward and smooth.
Nottingham Venues – Financial Controller

Mysoft has been instrumental in the success of this project. Sage X3 has enabled us to automate and implement new business processes and we now have greater visibility of data than ever before.
Madison – IT Director

We’ve received excellent support from Mysoft for our Sage X3 system. They are quick to respond and resolve issues; and draw-in resources from their wider business to assist where necessary.
TIMCo – IT Director

The Mysoft team have always been really friendly and clearly hard-working, seen through all the days they were willing to come all the way to Wales to see us! It was due to the people at Mysoft that we committed to the contract with them.
Burns Pet Food – Project Manager

As our business has grown so have the expectations of our customers and suppliers. Sage X3 has allowed us to meet the demands of our trading partners by providing us with a powerful, yet easy to use set of tools.
RH Amar – IT Director