The 2024 Professional Services Maturity™ Benchmark gives professional services organisations a reliable way to compare performance against peers—covering critical business processes, operational maturity, and key metrics to help leaders identify gaps and improve outcomes. Built on SPI Research’s PS Maturity Model (used by 50,000+ organisations), the report includes prescriptive guidance to help teams move up maturity levels and improve bottom-line results.
Key highlights:
- Benchmark your organisation against findings from 575 firms surveyed in Fall 2023, with multi-year trend context
- Explore the full framework across five Service Performance Pillars (Leadership, Client Relationships, Talent, Service Execution, Finance & Operations) and how to optimise each
- Get insight across 156 key performance measurements, segmented by organisation type and size for practical comparison
- Learn what sets High-Performance PSOs (Levels 4–5) apart—based on analysis of the top 115 firms (20%) in the benchmark
- See the measurable payoff of maturity: higher maturity correlates with stronger delivery and financial outcomes (e.g., improved on-time delivery and profitability as levels increase)
- Use the report’s maturity-based KPI tables to prioritise improvements (utilisation, project margin, delivery discipline, revenue per consultant/employee, and more)