Ideal Bathrooms Case Study

Ideal Bathrooms Case Study

Established in 1981, Ideal Bathrooms is the UK's leading specialist distributor of bathroom products

Ideal Bathrooms is focused on delivering a fast, efficient and reliable service to retailers and plumbers' merchants.


To that end the company has a stock holding in excess of £5million with over 40 brands stocked in depth. Ideal Bathrooms has 4 warehouses at strategic locations across the UK and maintains a fleet of 50 vehicles. This enables it to guarantee next day delivery to 99% of the UK.
 


The Challenge


The original challenge faced by Ideal Bathrooms was an exercise in modernising the production of all their customer facing, printed documents. Traditionally Ideal Bathrooms was generating vast quantities of purchase orders, invoices, delivery notes and credit notes. The process had become time consuming and expensive. The DMC solution needed to bring cost savings and create professional looking and flexible documentation.
 

The Solution


DMC fulfilled Ideal Bathroom's original challenge. The program enabled Ideal Bathrooms to produce its documentation on non-pre-printed paper. As the company has its own in-house design team, DMC allows Ideal to change the templates at any time without any extra cost and with minimal effort.

In addition, as the first phase of the project rolled out, Daniel Brooks realised that DMC was also able to bring many other benefits to the table. Mysoft worked alongside Daniel to show how DMC could be used to improve the efficiency of other business processes.

Standard messages can now be added to all documentation which provides an extremely cost effective and efficient customer communication channel.

Currently 70% of all reports are sent to DMC and using Excel Extract these files can be easily located, retrieved and filed. As this is a day-to-day procedure, DMC is saving Ideal considerable administration time.

For Ideal Bathrooms it was also critical that DMC proved to be a robust and reliable program, giving Ideal the full confidence that it is able to support their business. 

 

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"Working with the Mysoft team is a real pleasure. The 'can do' attitude at Mysoft makes the planning and installation process very easy. DMC has never let us down. The program has a great ability to evolve. Working with Mysoft was a real 'two-way street' and Ideal was able to contribute to the evolution of the program for our own specific requirements"

Daniel Brooks, Ideal Bathrooms IT Manager

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