What We Do

Support Services

Levelling Up Your Sage X3 Support

Your ERP is a business-critical system, and support for it must be treated with the same priority.

At Mysoft, we understand that Sage X3 is at the core of your business – a robust and efficient ERP system that benefits from meticulous care and expert attention. Our Support Services are not just a response to issues; they are a proactive strategy aimed at fortifying your Sage X3 environment, ensuring it thrives in the face of challenges and evolves with your business needs.

What sets Mysoft apart from the rest of the channel is the depth of expertise embedded in our support team. Each member is a seasoned Sage X3 expert with in-depth knowledge of the platform. 

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Do you Already Have Sage X3?

Not Satisfied With Your Current Support Arrangement? do these Situations sound familiar?

Technical Knowledge Gap

A common shortfall on the part of the partner; it can include being unable to support the customer with either the products in use or the market specific environment that the customer is operation in (e.g. Pharmaceuticals, Food and Beverage, FinancialServices, etc.).

Your partner’s lack of vertical or product specific expertise may hold you back from making the most of your Sage X3 system.

Limited Development Capability

Expert consultants and developers are the backbone of any reputable professional services partner, but each partner has a priority on the types of projects that they can deliver. Not all partners can deliver complex integrations, bespoke development, or detailed configurations of the Sage X3 solution.
 
If you need sophisticated enhancements to Sage X3, an inexperienced partner (or one without a sizeable development team) will hold your business back and limit your business agility.

Internal Requirement Change

A change in your organisation (rapidly growing business, team growth, or leavers, etc.) means that the internal knowledge is lost, and somethtimes that results in the previously adequate support arrangement being no longer sufficient.

A close working relationship with your support provider will help navigate these changes, but a disjointed one could leave you ‘high and dry’.

Service Quality & Focus

A common reason for migrating partners is where a customer does not feel that they are being treated with adequate priority, or the service level from their incumbent supplier has dropped below an acceptable level.

Being treated as “just another account” means that your business isn’t getting the best out of Sage X3 as your partner should be helping you drive forward innovation and digital transformation.

Mysoft Approaches Support Differently. Contact Us For More Information

Why Choose Mysoft as your Support Partner

At Mysoft we focus on helping your company to achieve the highest level of efficiency and agility possible. Our extensive and diverse experience in understanding ERP allows your business to unlock its full potential using Sage X3. Our expert team combines advanced Sage X3 knowledge with a wealth of real-world business, financial and IT experience.

  • Support Experience

    Mysoft is UK's first Sage X3 partner, with over 400 years of experience on the platform collectively. Working with Mysoft means you are working with the most experienced team of Sage X3 professionals. All our support agents are highly experience with Sage ERP, and undergo regular training.

  • Fast Response Time

    Mysoft will respond immediately to Category 1 tickets, and at within only 5 hours on Category 4 tickets.

  • Depth Of Knowledge

    Mysoft only implements and supports Sage X3 and its eco-system, and with our large team and deep experience on the platform, we are confident that we are one of the leading X3 partners globally. We live and breathe Sage X3.

  • Ease Of Contact

    Whether you prefer to phone, email or log-in your ticket on our support portal, we are here to assist you.

  • Relationship With Sage

    Mysoft leverage our long standing and close partnership with Sage to ensure a speedy and satisfactory outcome for our support customers.

  • In-House Expertise

    Only ~2% of tickets raised with Mysoft go to Sage; so almost all tickets will be resolved quickly by Mysoft - allowing your business to continue uninterrupted.

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What Sets Mysoft Apart?

What sets us apart is more than our extensive experience as Sage X3’s first UK partner  its a commitment to innovation, personalised service, and a deep understanding of the wants and needs of Sage X3 users.

Strategic Approach

Instead of letting an issue arise and cause clients' pain, we anticipate and proactively mitigate them where possible. This includes managing 3rd party suppliers to ensure smooth and seamless delivery. Mysoft undertakes strategic analysis of our customer systems in order to provide specific guidance.

Proactive Account Manager

At Mysoft, we provide each client with a dedicated Account Manager who ensures seamless communication, a deep understanding of your unique needs, and swift resolution of any queries. With a focus on building lasting partnerships, our Account Managers go beyond managing accounts – they become your trusted advisors, committed to ensuring your satisfaction and success.

Dedicated Project Management

At Mysoft, our dedicated project manager takes the lead, allowing departmental experts to focus on their core strengths. This ensures streamlined project management and optimal utilisation of team expertise.

Specialist Consultants

At Mysoft, our consultants are assigned based on our clients' needs and our consultants area of expertise. With this model, you can be assured that our consultant is familiar with the sector you operate in and understands the sector's particular challenges and pain points.

Expert Support Team

Our Helpdesk team is made up of highly highly experience members who individually have in-depth experience of Sage X3 and/or ERP systems. This gives us and as an extension on clients and edge. Our Support Team is headed by a true subject matter expert who has over twelve years of experience with us and Sage directly.

X3 Focused R&D

Focused on pioneering solutions for Sage X3, our R&D experts explore cutting-edge technologies and industry trends, ensuring that our products and services remain at the forefront of innovation.

Contact Us To See How We Can Help You Achieve More From Your ERP

Learn Why Mysoft is the UK Partner Of choice

Left Right

Mysoft were transparent, supportive, and helpful. The project was straightforward and smooth.

Nottingham Venues – Financial Controller
Left Right

Mysoft has been instrumental in the success of this project. Sage X3 has enabled us to automate and implement new business processes and we now have greater visibility of data than ever before.

Madison – IT Director
Left Right

We’ve received excellent support from Mysoft for our Sage X3 system.  They are quick to respond and resolve issues; and draw-in resources from their wider business to assist where necessary.

TIMCo – IT Director
Left Right

The Mysoft team have always been really friendly and clearly hard-working, seen through all the days they were willing to come all the way to Wales to see us! It was due to the people at Mysoft that we committed to the contract with them.

Burns Pet Food – Project Manager
Left Right

As our business has grown so have the expectations of our customers and suppliers. Sage X3 has allowed us to meet the demands of our trading partners by providing us with a powerful, yet easy to use set of tools.

RH Amar – IT Director

Looking for a new support partner?
Contact us today!