Why Madison chose Mysoft to upgrade its e-Commerce facilities to one that could provide a tailored customer experience
Madison has embraced the advances in technology to develop the business and has never shied away from making the significant investments in technology and infrastructure necessary to maintain its market leading position. In 2008 it set about an ambitious project to upgrade and scale-up its e-Commerce facilities with the ultimate intention of delivering the very best online experience in the entire industry.
To maximise business process efficiency and accuracy of content delivery online, the company chose an e-Commerce platform with the implementation support and assistance of Mysoft.
The solution delivered allows retailers to login and experience a purchasing environment tailored to their individual needs. Contract catalogues, order pads, prices and e-procurement are just some of the functions incorporated to put customer experience first.
Key to the solution approach has been the shared understanding that b2b e-Commerce is not just about delivering great catalogue and cart handling technologies. A large proportion of the Madison solution success can be credited to e-Commerce functionality which extends past the obvious, streamlining processes in core areas of the business which go way 'beyond the basket'.
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